How we roll:
We are so happy you want Vixen Kitchen delivered straight to your doorstep! There are a few tricky parts to shipping the best vegan gelato all over the country and we want everything to be crystal clear to our awesome customers. Here is some info you may find helpful.
When we ship:
We will be accepting orders all week and will ship out of our Northern California kitchen on Monday for delivery on Wednesday. You must have your order placed by 12PM Sunday to have your package arrive by that Wednesday. If an order is placed after 12PM on Sunday, it will ship out the following Monday. We cannot deliver on Holidays. Sometimes nature interferes with shipping, if that ever happens we will re-ship it free of charge though.
Where we ship:
We suggest mailing to an address where someone will be home to sign for the gelato and put it away in the freezer. We cannot ship to PO boxes because it could melt and nobody would be happy then. We authorize FedEx to leave all packages without a signature. We will not refund you if your gelato is swiped off your doorstep or as a result of melting as a result of the box being left outside the freezer after Wednesday evening. Feel free to enjoy the gelato straight out of the box!
Do we ship to your state?
At this time, we only ship to the 48 contiguous US states & Washington D.C. We do not ship to US territories, Alaska, or Hawaii, nor do we ship Internationally. If you live outside of our current shipping zone, you are welcome to contact us at firstname.lastname@example.org and perhaps we can arrange a test shipping just for you! We’re working quickly to expand our shipping horizons!
How about shipping out of the US:
At this time we are only shipping to the United States.
How we ship:
We ship FedEx Express to any address in the United States. We will send a confirmation when we ship your order, as well as provide a tracking number so you will know right where your package is at all times. If you are close enough, we will send it FedEx ground.
Since we are based in Northern California the further you are from us, the more it costs to ship. We are always working on getting the cost down and we appreciate your order and support more than you know!
Each package (4 pint minimum) will be shipped in an insulated cooler packed with dry ice. Please use caution and use gloves when removing any extra dry ice – it can burn your fingers. It can also be used in cool science experiments like these …
Adult supervision is required for any tinkering with dry ice.
If the gelato is a gift please alert the lucky receiver that they are going to be getting a perishable delivery that will need to be put in the freezer quickly. All of our packages are clearly marked “Perishable”.
Odds and Ends:
We do not include any receipts, pricing or payment information with our shipments.
If we do make an error, please let us know so we can make it right!
We are a small company and aim to make your paleo vegan gelato purchasing experience perfect! If there is any concerns or questions please email us at email@example.com